Going Above And Beyond
Mbills understand the spiralling costs of maintaining, training and staffing a customer services and technical support teams, we also understand your reluctance to allow third party, access to your customer information whilst maintaining GDPR compliance.
We have integrated a customisable Q&A within Mbills CRM/billing platform and Vodafone’s GdaaS solution to ensure all your customers receive a professional and consistent service whenever they call. Our instant ticketing service allows you to monitor, distribute, track and manage SLA’s regardless of the query.
In this ever-changing marketplace, customer retention is more important than it has ever been. Our bespoke customer service and technical support team offers our partners the big business benefits, for a fraction of the cost.
To ensure your customers can get help when they need it most,
Our personalised service is available from 9am to 9pm Monday to Friday and 9am to 3pm Saturday and Sunday.
Margins are everything and finite. With this in mind, we allow you to set a maximum call duration prior to escalation.
MyMobile is customised to blend seamlessly with your existing website or our E-Commerce solution. Giving your customers that next level of service.
With the use of intelligent API development, MyMobile allows your customers to make changes to their account, buy top-up’s, change personal details, check balances, print bills, raise a support ticket and much more without needing to call in. MyMobile has shown a significant reduction in the number of support staff required. In some cases, it has shown a 67% reduction in calls all whilst providing your network users 24/7, 365 support.
MyMobile also comes with an intuitive App, including many of the same features and capabilities as the MyMobile portal.
Enabling MVNO providers to deliver
better customer experiences with
unique billing and customer
support offerings that are a game
changer for all sizes of mobile
providers
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